Privacy Policy
Effective date: July 2026
At Angel Pavilion, your privacy is taken seriously. This policy outlines how your personal information is collected, used and protected in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other relevant UK data protection laws.
What data is collected?
We may collect personal information when you:
• Complete a contact form
• Enquire about hiring our venue or event spaces
• Make a booking or reservation
• Visit our café
• Subscribe to our mailing list
• Contact us by email, phone or social media
This information may include:
• Full name
• Email address
• Telephone number
• Event or booking details
• Billing information
• Dietary information where relevant to café bookings, catering or events
• Payment-related information (processed securely by third-party providers)
• Any additional information you choose to provide
We may also collect limited technical information such as:
• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information
How will we use your data?
We collect and use your information to:
• Respond to enquiries
• Manage venue hire bookings and event arrangements
• Process café reservations, purchases and payments
• Communicate important booking information
• Provide services and customer support
• Manage dietary requirements where relevant
• Send updates, offers and news where you have opted in
• Improve our website, services and customer experience
• Maintain records of communication
• Meet legal, accounting and regulatory obligations
We will only use your personal data where we have a lawful basis to do so under applicable data protection laws.
Who will see my data?
Your personal information will not be sold, rented or shared with third parties for marketing purposes.
Your data is stored securely and is only accessed where necessary to operate our venue, provide services and manage bookings.
Sharing your information
We may share limited information where necessary with trusted service providers, including:
• Website hosting providers
• Booking and reservation systems
• Payment processing providers
• Email marketing platforms
• Accounting software providers
• Professional advisers and insurers
• Legal or regulatory authorities where required by law
Any third parties handling personal information on our behalf are expected to keep your information secure and only use it for the purposes required.
Contact Forms
If you submit an enquiry through our website, the information you provide will only be used to respond to your request, provide information about our services or manage your booking enquiry.
If we do not continue with a booking or enquiry, your information will only be kept for as long as reasonably necessary before being securely deleted.
Marketing Communications
If you choose to join our mailing list, we may send information about:
• Venue updates
• Events and activities
• Café news
• Special offers and promotions
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies to improve functionality and understand how visitors use the site.
Cookies may help us:
• Understand website traffic
• Improve user experience
• Monitor website performance
• Analyse visitor behaviour
You can manage or disable cookies through your browser settings at any time.
Anonymous visitor information may be collected through analytics services used on the website.
How We Store Your Data
We take reasonable technical and organisational measures to keep your personal information secure.
Your information may be stored through secure systems including:
• Website form submissions
• Email correspondence
• Booking records
• Payment providers
• Mailing list platforms
• Secure website hosting providers
We retain personal data only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your data where appropriate
To exercise any of these rights, please contact us using the details provided on this website.
We will respond to requests without undue delay and within one month where required by data protection law.
Complaints Procedure
We take concerns about how we handle your personal information seriously.
If you have a concern or complaint about how your personal information has been handled, please contact us first so we have the opportunity to understand the issue and try to resolve it.
You can make a complaint by contacting us using the details provided on this website.
We will acknowledge your complaint without undue delay and aim to provide a response within 30 days.
If your complaint requires further investigation and we are unable to provide a full response within this timeframe, we will explain the reason for the delay and keep you updated.
If you remain unhappy after contacting us, you have the right to raise your concern with the Information Commissioner's Office (ICO).
Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
Updates to this policy
This policy may be updated occasionally to reflect changes in legal, professional or business requirements. The most recent version will always be available on our website.